Introduction

Dispatch Staffing is committed to protecting the data and privacy of our clients, employees, and partners. This Data Security and Privacy Policy outlines our approach to data collection, storage, protection, and compliance with federal and provincial Canadian laws.

Scope

This policy applies to all Dispatch Staffing employees, contractors, vendors, and partners who access or handle any data collected by or on behalf of the organization. It also applies to all personal and sensitive information collected through our services, platforms, and business processes.

Legal Compliance

Dispatch Staffing complies with all Canadian federal and provincial privacy laws. Data collection, use, and storage processes and practices are created in compliance with applicable laws.

Federal

Personal Information Protection and Electronic Documents Act (PIPEDA): Applies to personal information held by private sector organizations that are not federally regulated, and conduct business in: Manitoba, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Ontario, Prince Edward Island, Saskatchewan and Yukon.

Provincial and Territorial Privacy Laws

Data Collection

We collect personal information only for explicit, legitimate, and clearly defined purposes. Data may be collected through but not limited to the following means:

• Job Applications
• User account creation and login processes through our HRIS partner
• Transactions, or job or service requests.
• Website usage
• Customer support and feedback forms.

We ensure that data collection is fully transparent, and provider of data are informed of why and how their information will be used prior to collection.

Data Usage and Sharing

Personal data is only used for the purposes for which it was collected.

Dispatch Staffing will never share personal data with third parties without explicit consent unless required by law.

Data may be shared with trusted service providers or partners under strict agreements to ensure compliance with all data protection standards and privacy laws.

Data Storage

All personal data is securely stored using encrypted servers located within Canada. These servers are maintained according to the highest industry standards to prevent unauthorized access, loss, or misuse of data.

• Security Measures
• Dispatch Staffing, utilize the following measures to safeguard personal information:
• Encryption: All sensitive data is encrypted both in transit and at rest.
• Access Controls: Only authorized personnel have access to personal data, granted through a strict access management policy including two factor authentication.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential risks.
• Regular Backups: Regular backups of critical information are performed periodically to ensure data resilience.

User and Organization Rights

Individuals and organizations have the following rights under this policy:

• Access and Rectification: Request access to their data or request corrections for any inaccuracies.
• Withdrawal of Consent: Withdraw consent for data collection or processing at any time.
• Data Deletion: Request the deletion of their personal information, subject to applicable legal and operational constraints.

Breach Reporting

Should a data breach occur, Dispatch Staffing will take swift action, including:

• Notifying affected individuals, team or organization, and relevant authorities as required under PIPEDA and provincial laws.
• Providing guidance to data provider, users and organizations, on how to protect themselves from potential harm resulting from the breach.

Policy Updates

This policy is reviewed annually or as needed, due to changes in laws or regulations, and updated as necessary to stay compliant with regulatory changes and industry best practices. The latest version will always be available on our website.

Privacy Contact Information

If you have questions about this policy or how your data is handled, please contact us at:

Email: dsadmin@dispatchstaffing.ca Phone: 647-749-9882